Marion Utility Billing Schedule
- Most residential and smaller users are billed every two months. Most commercial accounts and larger users are billed on
a monthly basis. Utility Billing Schedule
- Due dates are approximately 30 days following reading dates.
- Automatic bank pays are paid on due date.
- Penalties are added two days after due date. (Water cost plus tax on water times 11.1%)
- Reminder notices are sent one week after due date to accounts remaining unpaid.
- Shut-off dates are approximately 50 days after reading dates or 18 days after due date.
Payment OptionsYour Municipal Utility Payment may be made through the Water Department’s Check-Free Payment Program, your personal check, cash, or money order. Credit card and e-check payments are only available online or by phone to Official Payments. Payments may be dropped off 24/7 via two drop boxes that are located at City Hall - one along 6th Avenue and a second box on 12th Street by the driveway.
One Delayed Payment RequestIf a customer cannot pay the city utility bill by the due date they can make one request per billing cycle for a time extension to make the payment. This request can be made in person or by phone. If the customer fails to make full payment by the agreed upon settlement date then the account will become delinquent and service will be disconnected.
Door Tag Charge
There is a charge of $32.10 (includes tax) if the Water Department has to hang a door tag at the customer's dwelling or business if the customer does not pay their bill by the due date. Customers are encouraged to call 743-6310 to make a payment arrangement to avoid the door tag charge. Customers that fail to pay their bill on time and fail to keep payment arrangements are subject to having their water service turned off.
Credit Card and E-Check Payments
Payments by credit card and E-checks can be made through Official Payments. Just call 1-800-272-9829 to pay by telephone or click the link below to pay your utility bill over the Internet. (For telephone and online payments, enter your Jurisdiction Code 2511 when prompted.) (Minimum convenience fee of $3.95 will be charged) If your service will soon be disconnected, please call the Water Department 743-6310 with the payment confirmation number provided at the time of payment by Official Payments so arrangements can be made for continuing water service.
Check - Free Payment Program (ACH)This service allows for automatic withdrawal of bill payment from your bank account. To sign up please click below and submit the form with a voided check to our department.
Payments may be made in person at the Water Department office, in the drop box on the 6th Avenue side of City Hall, the drop box on the 12th Street driveway of City Hall at 1225 6th Avenue, or through the mail.
Most residential users are billed every two months while commercial accounts are billed on a monthly basis.
Whenever a meter reader cannot gain access to your meter, the meter reader will leave you a card to record your readings. By reading your own meter and returning the card (or telephone the reading in 24 hours) to us prior to the time your account is billed, your bills will be more accurate. If we cannot obtain an actual meter reading, it will be necessary to estimate your water usage. If you promptly call us with your reading we won't have to estimate the usage. Accurate meter readings may help detect significant changes in your water usage caused by a water leak. To avoid estimated bill problems, customers with meters in basements can obtain a remote reading device at no charge by calling the Water Department at 743-6310.
Email Bill Statements
If you would like to have your utility bill emailed to you rather than receiving a paper copy through the mail, click on the e-Notify button at the right to sign up. Or you can include your email address on your payment stub or call our office at 743-6310 to sign up. Emailed bills will come from email@example.com. Please check your spam inbox the first time the utility bill statement arrives in case your computer doesn't recognize the email. If this occurs move the email to your main inbox so the system remembers this email account in the future.
Fee Exemption Because of Unit Vacancy
You may be eligible for exemption from garbage fees if your residential dwelling is vacant for an extended period of time. Guidelines for this exemption recently changed on July 1, 2015. The guidelines are:
- Must be a residential dwelling.
- Residential dwelling must first be vacant and unused for more than 180 days.
- Exemption begins after 180 days. (Billing will continue during the first 180 days of vacancy. If vacancy continues after
180 days, the exemption may then begin. No credit will be issued for the first 180 days.)
- Application for exemption must be submitted to and approved by the Marion Public Services Board.
For more information, contact the Marion Public Services Department.
Rental Assistance Program
The Housing Services Office administers the Section 8 program, which is federally funded by the U.S. Department of Housing & Urban Development (HUD). This program is designed to accommodate very low-income families and individuals with rent assistance for decent, safe, and sanitary housing provided by private owners and rental agents.Please contact the below agency for further information:
1211 6th Street SW
Cedar Rapids, IA 52404